Frequently Asked Questions
Everything you need to know about bounce house rentals, delivery, setup, and more.
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Delivery, Set-Up, & Teardown
Do you deliver and set up?
Yes, our courteous driver will deliver and set up your rented items, and ensure it is clean and in good working condition before your party starts. The same driver or possibly a different driver will come back to take it down after the party is over. We'll take care of it from A-Z and you won't need to lift a finger!
How long is the rental period?
Our standard rental period is 6 hours for all items and 4 hours for our dunk tanks. We also offer overnight 24-hour, 48-hour and multi-day rental options. Please reach out to us to discuss.
Does the standard 6-hour rental time include your set up and teardown time?
No. We arrive early to set up, and after your rental period ends to pick up, so you have the entire rental time to play.
When do you set up?
That depends on how many rentals we have scheduled for that day. Generally, we arrive 3 to 1 hours before the rental time begins. However, we may need to set up as early as 5 to 4 hours in advance if we have many rentals lined up for that day. In all cases, we will call the Friday before to confirm the delivery and set up time.
Can you set up on sloping ground?
No, a flat or flattish surface is required for setup. Please contact us if you are in doubt.
What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. However, we cannot set up inflatables on any type of rocks or spiky ground as the constant rubbing will wear through the vinyl.
How much space is needed for setup?
Each inflatable has specific space requirements. Generally, we require two feet clearance on every side of the inflatable. Each inflatable has its dimensions listed on its respective page under unit description. Kindly, remember to factor in tree branches when measuring your space. We will decline to set up if space is not sufficient.
Operation
What power source is required for the bounce house?
A standard three-prong outlet within 100 feet of the blower is all you need! Larger inflatables may require two dedicated 15-amp circuits (not just two outlets). Our website lists all dimensions and power requirements for each inflatable. For parks or venues without outlets, we offer generator rentals for an additional fee.
Do we have to keep the blower plugged in and running the entire time?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged, the unit deflates. An outlet within 100 feet of the unit or a generator is required.
Can we daisy chain two or more extension cords to connect reach the outlet?
No, connecting two or more power cords is not allowed as it poses a safety hazard and/or could damage our equipment.
Payment & Deposit
What forms of payment do you accept?
Credit Cards, Cash, Zelle, Checks. If paying by cash, please have an exact change as our drivers do not carry cash.
Do you require a deposit?
Yes, all orders require a 10% Credit Card deposit. The deposit is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 7-2 days prior to your rental you will be given a rain check that never expires.
Parks
Do parks have electricity?
Most parks in our coverage area do NOT have electricity. If your event is taking place at a park, you must rent a generator. We rent generators at a reasonable cost.
Can I bring my own generator?
No. As per our agreements with picnic departments in our coverage area, we are obliged to only use our own equipment, including generators which are covered by our insurance policy. Allowing customers to bring their own generators is not only risky for both YOYO JUMP and the customer, but also a violation that can cost us our "approved vendor" status with the city. We use inventor generators that are less noisy and tested to perform well for our rental purposes.
Still have questions?
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Book Online Nowbounce house rental faq
bounce house rental faq answers your top questions about renting inflatables in the Bay Area. YOYO JUMP serves San Jose, Sunnyvale, Milpitas, Palo Alto, Mountain View, and surrounding cities.
Bounce House Rental FAQ: Top Questions Answered
This bounce house rental faq covers delivery, safety, pricing, and booking. Whether you are planning a birthday party, school event, church festival, or corporate gathering, this guide helps everything run smoothly.
Delivery and Setup
Our bounce house rental faq starts with delivery coverage. We bring inflatables directly to your home, park, school, or church.
Our professional team handles the complete setup process. You do not need to lift a finger or worry about heavy equipment.
We arrive early to anchor and test every unit before your first guest arrives. Setup typically takes fifteen to thirty minutes.
Safety and Insurance
Safety comes first at YOYO JUMP. Every inflatable is thoroughly cleaned and inspected before each delivery.
We follow strict safety guidelines on every single rental. Our equipment carries full SIOTO certification and comprehensive liability insurance.
When you rent from us, you get peace of mind along with hours of fun. This bounce house rental faq includes safety because it matters most to parents.
Pricing and Booking
Another common topic in this bounce house rental faq is pricing structure. Rates depend on the inflatable type, event duration, and delivery distance from our San Jose location.
We maintain transparent pricing with no hidden fees. All bookings require a small deposit to secure your date.
We accept credit cards, cash, Zelle, and checks. Book instantly online or call our team at (408) 471-9696.
Park Rentals and Permits
Many customers ask about hosting events at local parks. Most city parks in our service area require a special event permit for inflatable attractions.
YOYO JUMP is an approved vendor for numerous municipal parks throughout Santa Clara County. We carry the insurance documentation that parks require.
For detailed permit information in San Jose, visit the official San Jose Parks and Recreation Department.
Weather and Rescheduling
Weather matters for outdoor events. If conditions make it unsafe to operate inflatables on your rental date, we offer flexible rescheduling options.
Your deposit transfers to your new date without penalty. We monitor forecasts closely and communicate proactively when conditions look questionable.
Find Your Inflatable
Ready to book the perfect inflatable for your celebration? Browse our complete selection of bounce houses, water slides, obstacle courses, and concession machines on our inventory page.
We update product availability in real time and add new units every season. From classic castles to massive water slide combos, YOYO JUMP has the inventory to make your event unforgettable.
Still have questions after reading this bounce house rental faq? Call us at (408) 471-9696 and our team will help you find the perfect inflatable for your party.
This bounce house rental faq is updated regularly with new information. Check back often for the latest answers about our services.
